Pain Point 1: Luggage Storage – Front Desk Becomes a "Warehouse Manager"
- Long queues during peak hours lead to guest complaints.
- Manual operations are cumbersome and consume manpower.
- Disorganized shift handovers are prone to errors.
- During peak check-out periods, the front desk is overwhelmed with luggage.
Guests have to queue to check in, and guests have to queue to retrieve their luggage. Front desk staff have to handle both tasks simultaneously, making it difficult to manage both.
How do smart luggage lockers solve this?
Self-service luggage lockers are installed in the hotel lobby. Guests can store and retrieve their luggage by scanning a code or using facial recognition. The system can be integrated with the hotel's PMS (Personal Management System), automatically reminding guests during peak check-out periods that "there are still unclaimed items in the luggage area." Front desk staff are freed from luggage storage tasks and can focus on core customer service.
Pain Point 2: Order Piles Turn the Lobby into a "Temporary Canteen"
- Mountains of takeout containers negatively impact the hotel's image.
- Riders constantly coming and going make security difficult to manage.
- Frequent misdeliveries and missed deliveries lead to constant complaints.
Every mealtime, the front desk is piled high with takeout orders. Riders rushing to deliveries and guests searching for their meals create chaos in the lobby. The hotel has to assign dedicated staff to manage the mess, but this still doesn't prevent misdeliveries and complaints.
How Can Smart Takeout Lockers Solve This?
Installing smart takeout lockers with temperature-controlled storage on the outside of the lobby. The double-sided design separates food storage and retrieval. Riders scan a code to deposit their food and leave, while guests retrieve it using the code. This contactless process ensures food safety and keeps the lobby clean.
Pain Point 3: Supply Management, Lack of Data Management for Disposable Supplies
- Guests self-service to collect supplies.
- Unclear consumption patterns, restocking relies entirely on experience.
- Manual inventory is time-consuming, resulting in significant inventory waste.
The hotel front desk uses a single basket, or customers take whatever they want, or staff simply grab whatever they want – this happens daily in budget hotels. Consumables are used up quickly, and staff can only replenish stock based on experience, resulting in either overstocking and waste or understocking and complaints.
How can smart amenity lockers solve this problem?
Smart disposable item lockers are installed in hotel lobbies or on hotel floors, containing consumables such as toothbrushes, slippers, and toiletries. Guests can collect these items by swiping their room cards or scanning a QR code. The system automatically tracks consumption data for each floor and sends intelligent alerts to remind guests to replenish stock when needed.
This approach integrates store management into every aspect of operations. Attention to detail translates to profit, fostering good waste-free habits in both stores and customers.
Let's do the math: Saving one person, gaining more focus. How much can this system actually save?
Take a mid-sized hotel with 300 rooms as an example. Previously, 2-3 employees would take turns handling luggage storage, takeout preparation, supply replenishment, and delivery. Now, these tasks are completed by smart devices. The savings aren't just cold numbers, but the time and energy of one person. This person can then do more valuable things: train employees, optimize service, and handle emergencies. When employees are freed from tedious tasks, they can focus more on each guest-this is the hotel's most valuable competitive advantage.
23 years of focus, dedicated to doing one thing well. Behind this system is a company founded in 2002-Shanghai Yishan Industrial. For 23 years, the company has focused on only one thing: making public space storage safer, more efficient, and smarter.
From the first coin-operated vending machine in 2002 to today's IoT smart vending machines, Yishan has built an integrated solution of "smart terminals + cloud platform + system integration." Yishan has been deeply involved in the hotel industry for over 10 years. Our equipment operates stably with globally renowned hotel groups such as Huazhu, Atour, Wyndham, and Accor, holding the leading market share in hotel luggage lockers.
The company maintains an annual R&D investment of over 12% and possesses dozens of patents and software copyrights. As a national high-tech enterprise and a "specialized, refined, and innovative" enterprise, Yishan firmly believes: Not to be number one, but to be unique.
It's not about pursuing the largest scale, but about providing the perfect, unique solution when clients face specific storage challenges.
Smart technology is not an option. As more and more hotels achieve cost reduction and efficiency improvement through smart technology,
what is your hotel waiting for? Yishan Industry-single-minded focus on smart storage.
Let every hotel enjoy the changes brought by smart technology.